Terms of service
Terms of Service
1. About Táper Time
Táper Time provides freshly prepared meals for delivery in Madrid, Spain. By placing an order through our online store, you agree to these Terms of Service and our other applicable store policies.
2. Orders
Customers must provide accurate and complete information when placing an order, including their name, delivery address, contact information, and any information necessary to complete delivery. An order is accepted once payment has been successfully completed and an order confirmation has been issued.
3. Products and availability
Our meals are freshly prepared food products. Product descriptions, ingredients, allergen information, portion sizes, and images are provided to help customers make informed purchasing decisions. We reserve the right to make reasonable changes to products or availability when necessary.
4. Prices and payment
All prices shown on our store are in euros and include applicable taxes unless otherwise stated. Delivery charges, where applicable, will be displayed before the order is completed. Payment must be completed using the payment methods made available through the store.
5. Delivery
Orders are delivered within the delivery area specified on our website. Customers are responsible for providing an accurate delivery address and being available to receive their order during the agreed delivery period. Delivery times are estimates and may be affected by circumstances outside our reasonable control, including traffic, weather, or delivery-service delays.
6. Cancellation, returns and refunds
Because our meals are freshly prepared and perishable food products, cancellation is only available before preparation of the order begins. Once preparation has begun, the order cannot normally be cancelled or returned, except where required by applicable law or where the order is damaged, incorrect, or does not conform to the order. Please see our Return and Refund Policy for further information.
7. Food allergies and dietary information
Allergen information is provided for each meal based on the ingredients used in its preparation. Customers are responsible for reviewing the allergen information before ordering and should contact us if they require clarification about ingredients. Because our meals are prepared in a shared professional kitchen, we cannot guarantee that meals are completely free from traces of allergens.
8. Food safety and storage
Customers are responsible for following the storage and reheating instructions provided with their order. Meals should be refrigerated promptly after delivery and consumed within the recommended period stated for the product. Táper Time is not responsible for food quality or safety issues resulting from improper storage, handling, or reheating after delivery.
9. Customer responsibility
Customers are responsible for checking their order upon delivery and contacting Táper Time as soon as reasonably possible if an order is damaged, incorrect, incomplete, or otherwise does not conform to the order.
10. Limitation of liability
Nothing in these Terms limits or excludes any rights or remedies that consumers have under applicable Spanish or European consumer protection law. Táper Time is not responsible for losses arising from circumstances beyond its reasonable control or from the customer's failure to follow applicable storage, handling, or reheating instructions.
11. Applicable law
These Terms are governed by the laws of Spain. Consumers retain all mandatory rights and protections provided to them under applicable Spanish and European consumer protection legislation.
12. Contact
If you have questions about an order or these Terms, please contact us at ItsTaperTime@gmail.com.