Refund policy

Because our meals are freshly prepared food products that are perishable and intended for prompt consumption, we do not accept returns or cancellations once preparation of an order has begun. Customers may request cancellation before preparation begins.

Due to the nature of our products, the statutory right of withdrawal does not apply to our freshly prepared meals where they are liable to deteriorate or expire rapidly.

If your order arrives damaged, is incorrect, or does not conform to your order, please contact us as soon as possible after delivery at ItsTaperTime@gmail.com. We will review the issue and, where appropriate, provide a replacement or refund in accordance with applicable law.

We are unable to accept returns of meals simply because you have changed your mind after delivery.