Shipping policy

Shipping & Delivery Policy

Táp­er Time currently delivers freshly prepared meals within our designated delivery area in Madrid, Spain.

Delivery fee: A €5 delivery fee applies to orders within our current delivery area. The applicable delivery fee will be shown during checkout before you complete your order.

Delivery timing: Orders are prepared according to our weekly production schedule and delivered on the designated delivery day selected or communicated at checkout. Delivery times are estimates and may be affected by traffic, weather, or other circumstances outside our reasonable control.

Receiving your order: Please ensure that someone is available at the delivery address to receive the order. Customers are responsible for providing an accurate delivery address and a working telephone number.

If you miss your delivery: If the delivery cannot be completed because nobody is available to receive the order or the delivery information provided is incorrect, additional delivery arrangements may be necessary and additional delivery charges may apply.

Food safety: Because our meals are freshly prepared and perishable, customers should refrigerate them promptly after delivery and follow the storage and reheating instructions provided with the order. Táp­er Time cannot be responsible for food quality or safety issues resulting from improper storage or handling after delivery.

Damaged or incorrect orders: If your order arrives damaged, is incorrect, incomplete, or does not conform to your order, please contact us as soon as possible at ItsTaperTime@gmail.com so that we can review the issue and provide an appropriate remedy in accordance with applicable law.

For questions about delivery, please contact ItsTaperTime@gmail.com.